Privacy Policy — TradieMate
Effective date: 27 March 2026
TradieMate is operated by Aethon Automation ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the TradieMate mobile application and related services (the "Service").
By using TradieMate, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Account Information
- Name, email address, and phone number (provided during registration)
- Business name and ABN (optional)
- Password (stored securely using industry-standard hashing)
Business Data
- Client details (names, addresses, phone numbers, email addresses)
- Quotes, invoices, and job records you create
- Timesheet entries and job notes
- Payment records and financial information
Device and Usage Information
- Device type, operating system, and app version
- Usage patterns within the app (pages visited, features used)
- Push notification tokens (for delivering notifications to your device)
Information from Third-Party Services
If you choose to connect accounting software (Xero, QuickBooks), we access only the data necessary to sync your invoices and payments. We do not access unrelated data from these services.
2. How We Use Your Information
- To provide, maintain, and improve the Service
- To process transactions and send invoices on your behalf
- To send you service-related notifications (e.g., payment confirmations, job reminders)
- To manage your subscription and process payments
- To provide customer support
- To detect and prevent fraud or technical issues
- To comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We do not use your data for advertising or cross-app tracking. We may share data with:
Service Providers
- Supabase — Database hosting and authentication (AWS infrastructure)
- Stripe — Payment processing for subscriptions
- RevenueCat — Subscription management on mobile platforms
- Resend — Email delivery (invoices, quotes, notifications)
- Twilio — SMS notifications
- Firebase (Google) — Push notification delivery
- Accounting integrations: Xero and QuickBooks, only when you explicitly connect your account
- Your clients: When you send an invoice or quote, the recipient sees the information you include in that document
- Legal requirements: If required by law, regulation, or legal process
All third-party providers are bound by their own privacy policies and process data only as necessary to provide their services.
4. Data Storage and Security
- Your data is stored on secure servers hosted by Supabase (AWS infrastructure)
- All data is encrypted in transit using HTTPS/TLS
- Sensitive tokens (accounting integration credentials) are encrypted at rest
- Offline data stored on your device uses encrypted local storage (Keychain on iOS, EncryptedSharedPreferences on Android)
- We implement row-level security policies to ensure users can only access their own data
- Cleartext (unencrypted) network traffic is disabled in the app
- Device backups are excluded from cloud backup to protect sensitive data
5. Data Retention
We retain your data for as long as your account is active. When you delete records within the app, they are soft-deleted and permanently removed after 90 days.
If you delete your account, we will remove your personal data within 30 days, except where retention is required by law (e.g., tax records which may be retained for up to 7 years as required by Australian tax law).
6. Your Rights
Under the Australian Privacy Act 1988 and applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Export your data in a standard format
- Withdraw consent for optional data processing (e.g., push notifications, SMS)
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at privacy@tradiemate.com.au.
7. Account Deletion
You can request deletion of your TradieMate account and all associated data by:
- In-app: Navigate to Settings > Account > Delete Account
- By email: Send a request to privacy@tradiemate.com.au from the email address associated with your account
Upon receiving a deletion request:
- Your account will be deactivated immediately
- All personal data will be permanently deleted within 30 days
- Business records required for legal/tax compliance may be retained in anonymised form for up to 7 years
- Data already shared with your clients (sent invoices/quotes) cannot be recalled
8. Children's Privacy
TradieMate is a business application not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will delete it promptly.
9. Third-Party Links
The Service may contain links to third-party websites or services (e.g., Xero, QuickBooks, Stripe payment pages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Cookies and Tracking
The web version of TradieMate uses essential cookies for authentication and session management only. We do not use:
- Advertising cookies
- Cross-site tracking
- Analytics that identify individual users
- Fingerprinting or other covert tracking methods
11. International Data Transfers
Your data is primarily stored in Australia/Asia-Pacific regions via Supabase (AWS). Some third-party service providers (Stripe, Resend, Twilio, Firebase) may process data in other jurisdictions. Where this occurs, we ensure appropriate safeguards are in place consistent with the Australian Privacy Act.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or in-app notification. The "Effective date" at the top of this page indicates when the policy was last revised. Continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
© 2026 Aethon Automation. All rights reserved.
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